Frequent questions

What are the shipping times for your products?

We take 2-3 days to process your order then 4-8 days to deliver it to you.

Do you ship worldwide?

Yes, absolutely. We ship worldwide.

Where do we ship your product from?

Our offices are located in ParisOur international warehouse is located in France.

Do you provide product tracking/tracing information?

Yes, wait 3 days after your order and ask us via email at ranstar.sav@gmail.com

Some items are missing from my order, what's going on?

Our products are shipped separately depending on your order. If your order contains items from two different warehouses, for example, there will be two deliveries. The rest of the order will most likely arrive shortly.

I received a damaged item. What can I do?

We are sorry to hear this. Simply send us a picture of the damaged item in question to the email address: ranstar.sav@gmail.com and we will send you a similar replacement item as soon as possible.

Where are you located?

We are located in Paris In France

I still haven't received my order. What's taking so long?

We apologize for the delay. Sometimes international shipping can take longer than expected due to customs clearance. You can, however, track your order and see where it is at any time. If you still feel you need help tracking your package or would like to inquire about