frequently asked Questions
What are the shipping times for your products?
We take 2-3 days to process your order and then 4-8 days to deliver it to you.
Do you ship worldwide?
Yes, absolutely. We deliver worldwide.
Where do we ship your product from?
Our offices are located in Paris. Our international warehouse is located in France.
Do you provide product tracking information?
Yes, wait 3 days after your order and ask us via email at ranstar.sav@gmail.com
Some items are missing from my order, what's happening?
Our products are shipped separately according to your order. For example, if this contains items from two different warehouses, there will therefore be two deliveries. The rest of the order will most likely arrive shortly.
I received a damaged item. What can I do?
We are sorry to hear this. Simply send us an image of the damaged item in question to the email address: ranstar.sav@gmail.com and we will send you a similar replacement item as quickly as possible. possible.
Where are you located?
We are located in Paris France
I still have not received my order. What is taking so long?
We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. You can, however, trace your order and see where it is at any time. If you still feel you need help tracking your package or would like to find out more about
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